Return Policy test

Returns & Exchanges Overview

At OneOff Jersey, every custom jersey order is manufactured in accordance with the customer's specified requirements.

Because customized products are created specifically for each order, we do not accept returns or exchanges for reasons including:

-Change of mind

-Incorrect size selection

-Personal preference

-Design changes after approval

If your order has quality issues resulting from manufacturing errors, these may include:

-Incorrect customization

-Printing mistakes

-Product defects

-Incorrect items shipped

please contact us within 3 days after receiving your order, with below informations:

-Order number

-Photos or videos showing the issue

-Detailed description of the problem

Our team will review your request and provide a solution.

Send claims to sales@oneoffjersey.com with your order number in the subject line for the fastest handling.

Depending on the specific circumstances, we may offer:

-Replacement

-Partial refund

-Other appropriate solutions

The final resolution will be based on the details of the individual case.

Customers are responsible for reviewing and confirming:

-Sizes

-Names

-Numbers

-Logos

-Design details

We are not responsible for errors caused by information that was incorrectly supplied by the customer.

If products arrive damaged during transportation:

Please contact us promptly and provide photos of the package and affected products.

We will coordinate with the shipping provider to investigate the issue and work toward a resolution.

-Any approved refund will be sent back to the original payment method.

-The refund will be applied to the original payment method within 3-5 business days.

-Shipping costs are non-refundable for non-quality returns.

For further return or quality questions:

Company: OneOff Jersey